Secure IT Services for Health Care

Your outsourced IT department, IT leadership, and cybersecurity team in Idaho.

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Trusted by Medical Practices and Health Care Companies Throughout Idaho and Nationally.
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How We Work with Health Care Companies

Welcome to TotalCare IT! If you're looking to outsource part or all of your IT department you've come to the right place. We provide IT support, cybersecurity, and technology planning services to health care companies and medical practices in the Treasure Valley and East Idaho.

Whether you run a clinic, surgery center, medical research facility, home care & hospice, or medical billing company, you need fast IT service that keeps your team working safely in accordance with HIPAA security. That's what we deliver at TotalCare IT. 

Most of what we do at TotalCare to keep your company secure and running smoothly happens remotely. We are also available for on-site visits when the need arises. We have employees and offices in Boise and Idaho Falls.

Pictured: Ben Ellsworth, Sales & vCIO
 

2025 Cybersecurity for the Health Care Industry

Need help navigating the HIPAA Security Rule? TotalCare IT is here to protect your data, your people, and your profits. We do this through zero-trust networking, access control, employee awareness training, MFA, excellent backups, and more.

We help you rapidly accelerate your cybersecurity journey to not only protect your company's data but also your patients' information. Our service puts in place a holistic cybersecurity program for your company that addresses more than just HIPAA security, focusing on employee and patient cyber safety.

2025 cybersecurity stats for health care companies

Ready for a Secure IT Transition?

Here's some of the main team members you'll be working with if you become a TotalCare IT client
Ray-light-background
Ray, Professional Services

Hello, if your company is in the Treasure Valley, I'll be involved in your onboarding process. You'll also see me when you need hardware updated or deployed. If you submit a support request through our service desk that requires an on-site visit, I'll be there in a flash. When I'm not at a client's office, I'm usually at our local Tier 3 data center. Our Boise data center let's us keep your data in Idaho and deliver faster support than Azure or AWS.

Wilby
Wilby, Service Desk Engineer

I'm one of the engineers who will keep your team working when tech issues arise. Every time you call our service desk, you will talk to an experienced engineer. We do not use an answering service or dispatcher. From the time of submitting your service ticket, you can expect an engineer working on your concern within 19 minutes or less. We know doctors and nurses can't wait for IT support - so we make sure they get help right away!

Nick Burrows
Nick, Operations Manager

Hello there! I will be leading the onboarding process if you choose to work with TotalCare IT. I will make sure you are set for success before transitioning to day-to-day support from our service desk. I have my hands in a bit of everything, so we may speak from time to time about infrastructure projects, service delivery, or your cloud environment (or on-premises environment if your company's data isn't hosted in the cloud). 

Zac
Zac, Systems Engineer

I spend my time on cloud architecture and server engineering. That means I'm working in the background to ensure your company's data is always accessible and right at your fingertips. In addition, I'm part of TotalCare's cybersecurity team. Our comprehensive health care security cloud is designed to provide your organization with all the necessary tools to efficiently prevent, detect, and respond to cyberattacks.

IT Services for Health Care Companies in Boise & the Treasure Valley

5519 N Glenwood St Suite 130
Garden City, ID 83714

On-site services for health care companies in the Boise area are dispatched from our office in Garden City. 

Boise specific services

IT Services for Health Care Companies in Idaho Falls & East Idaho

428 Park Ave Ground Level
Idaho Falls, ID 83402

On-site services for health care companies in Southeast Idaho are dispatched from our office in Idaho Falls. 

Idaho Falls specific services

What's the Next Step?

We work best with health care companies that are looking to completely outsource their IT department. Or, if a clinic does have internal staff in an IT capacity, TotalCare IT is the outsourced resource for service desk escalations, cybersecurity solutions, and compliance consulting. We call this Co-Managed IT.

The types of health care organizations that see the most benefit in working with us
  • Have 20+ employees who use computers, internet-connected machines, tablets, or laptops for their job;
  • See cybersecurity as an investment, not an expense;
  • Need to meet HIPAA Security Rule data compliance standards; and 
  • Value ongoing IT leadership and technology alignment.

If this sounds like your firm, we should talk. The next step is to schedule a Discovery Call. It's a quick, 10 to 15-minute chat where we discuss how you're currently handling your IT support, security and compliance, and if it makes sense to work with TotalCare IT. Just fill out the form to schedule. After submitting you will see our live calendar where you can pick a time that is convenient for you to meet via Zoom. If you'd prefer to meet in person, please let us know.

This is a significant milestone, and we are genuinely thrilled to meet you. We can't wait to hear about your future plans and explore how we can support your growth with exceptional IT service, HIPAA security, and technology alignment.

Step #1: Fill Out the Form
Step #2: Pick a Time on Our Calendar

Why Idaho Medical & Health Care Companies Choose TotalCare IT
5 stars

"You Can't Go Wrong with TotalCare IT"

TotalCare IT does everything better than any IT company we have worked with in the past. You can’t beat the wonderful customer support from TotalCare. It’s so easy to create a ticket if you are having an issue and their response time is wonderful. They are punctual if you need them to come to your office and if it’s something that can be handled remotely their online response time is very fast. They are always patient in figuring out the problem and don’t stop until they have solved it.

I especially appreciate that TotalCare provisions and services computers for our remote workers as well (both PCs and Macs). It’s so nice to have this done for us so we are not managing deployment of hardware ourselves – it’s one less thing for me to worry about!

TotalCare IT is also knowledgeable about security as they are constantly staying up to date on the most recent cyber issues and coming up with a response for it. 

If you’re looking for a new IT and cybersecurity provider, I recommend talking with TotalCare IT. They are amazing. Just do it – you’ll be glad you did!

Judy Taylor
Director of Corporate Operations
Taproot Health

5 stars

"Huge Value for Our Busy Women's Clinic"

I have complete peace of mind regarding IT with TotalCare managing our clinic’s infrastructure and security. Their team operates as an extension of our employees with thorough communication and accountability.

I feel like the monthly payment to TotalCare is a very good investment towards a crucial partnership. IT support is not the kind of thing that you want to gamble with by choosing a “value-priced” or unreputable service.

Over the time that I have worked with TotalCare IT, I have been approached by other companies that all claimed to be “just as good” but at a lower cost. When I look at the resources and expertise being offered, it’s easy to see that it would be a mistake to change.

The TotalCare team understands the word “stewardship” as it relates to their jobs. The way TotalCare IT “owns” their responsibilities is refreshing compared to the way I need to supervise other vendors.

My trust in TotalCare IT has been rewarded on every occasion as they come through on service expectations without fail. I also know that if I am ever concerned with anything, Aaron takes my concerns very seriously. Please give Aaron and the team a call today.

David Mecham
Practice Manager
Madison Women's Clinic
5 stars

"Totalcare Grows with Us"

The two biggest pain points TotalCare IT have helped us solve are security and scaling. First, TotalCare IT has set up secure networks for us that are appropriate for the Healthcare environment. It makes us feel comfortable and confident in the security of our clients’ information.

Second, TotalCare has always met us where our business needs are at. From starting up as a 1-person business, to growing into many providers, administrative staff, and locations (including out-of-state support), scaling their service to meet our growing needs has been invaluable.

TotalCare IT is an overall great firm to work with. They always have quick response times, resolve all our issues, and meet all our needs. They are easy to work with, flexible, and quick to complete the job – especially when there is a technical issue prohibiting us from functioning efficiently as a business. Aaron is always up front about his ability to meet our needs and lets us know when we need to move in a different direction. We appreciate the professionalism and courtesy of the entire team.

Luke Einerson
Chief Executive Officer
Integrated Counseling and Wellness
5 stars

"I Choose Safety Over Cheap Service"

TotalCare IT’s dedication to HIPAA compliance and the absolute safety of our sensitive data is a huge strength to my company. TotalCare guarantees their product and stays on top of all the crazy things that happen in the IT and cybersecurity world, which I know I wouldn’t get with a cheaper service. Thanks to TotalCare, we've never experienced system crashes or viruses.

Another thing that sets TotalCare IT apart is their prompt and professional service. They fix any IT challenge that pops up quickly so we can focus on providing excellent patient care without worrying about technology disruptions.

For any medical business considering TotalCare as their IT partner, I can't recommend them highly enough. Their service is absolutely top notch, and our medical information is safe which means everything to me.

Corey Boyd
Owner
BRiO Home Health and Hospice

5 stars

"TotalCare Is an Amazing Partner in Business"

I run a busy medical billing office and TotalCare has always been there when I need something. They have eliminated several potential problems before they could happen. TotalCare also continually helps me navigate the complicated HIPAA security rule when it comes to IT and data interchange.

When we went through a tough and complicated business acquisition, Aaron gracefully managed the whole IT transition process. Every interaction I have with TotalCare shows their honesty and helpful spirit. I would highly recommend Aaron and his team!

Katie Davenport
Chief Executive Officer
AmeriMax RCM