Secure Business IT Services

CO-MANAGED IT: THE BEST OF BOTH WORLDS

Hiring an internal IT person or a whole IT team is an incredible resource for your company. That investment is made even more valuable and effective when augmented by an outsourced IT company.

• YOU WILL ALWAYS HAVE SUPPORT

  If your IT team is small, or a single person, you'll still have a whole team of experts to call upon when your internal team is sick, on vacation, or during continuous improvement training.

• ACCESS TO AN EXPERT’S TOOLBOX

  An outsourced IT company can extend the use of their toolset to your internal IT staff. This one benefit will save you buckets of money otherwise spent on tech tools, applications, and platforms for monitoring, ticketing, helpdesk, security, etc.

• HELP FOR IT SUPPORT HIRING

  If you’re already working with an IT company you trust, they can be a tremendous help in your hiring process for internal staff. They know the industry, they know your company’s environment and they understand what you should ask a candidate in an interview for an IT support job. Sometimes it takes another expert to know whether a candidate is qualified and skilled enough to support the technology and security of a whole company.

• YOU’LL AVOID INTERNAL OVERLOAD

  You can’t expect a small internal staff to handle all of a company’s day-to-day helpdesk tickets, systems upgrades, monitoring, maintenance, security, and project work. It’s simply too much. With co-managed IT, you can have your internal staff focus on supporting your company with their strengths, while you outsource anything leftover.

   

  Example: An affordable, junior-level technical staff member could field day-to-day password resets and helpdesk tickets while your co-managed IT partner company takes care of cybersecurity, compliance, and project work. Alternatively, a senior engineer specializing in firewalls, design desk, and networking is too valuable to be serving as a helpdesk.

• FRESH THINKING FOR A FAST-EVOLVING INDUSTRY

  Lastly, having a co-managed IT relationship with an outsourced IT company means always having access to the latest news about information security and new technology. Serious, professional companies like TotalCare IT go to big technology conferences and events regularly. We also invest heavily in our employees’ continued education, industry certifications, and professional development. This means you’ll always have someone to push your internal team and tech environment forward with the highest industry standards and best practices.