Business Doesn't Wait and Neither Do We...

Secure Managed IT Services for Idaho Businesses with an Average Rapid Response Time of 19 Minutes

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Brad 2024
Secure IT Support

Our cheerful service desk engineers help your team online or onsite with Idaho’s fastest average rapid response time - 19 Min. 

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Cybersecurity

As your local cybersecurity provider, we protect your business by implementing a holistic security program aligned with the industry’s best standards.

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Technology Alignment

We help Idaho organizations build roadmaps for technology that align with their business goals. This is all delivered through our vCIO service.

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Only Experienced Engineers Answer Our Phones

When you need IT support, you need it right away. That's why...

#1. We don't use a dispatcher service: Our phones are answered by our engineers 100% of the time. 

#2. We offer emergency after-hours support: Our normal business hours are Monday-Friday 8am-5pm, however, we realize these may not be YOUR business hours. We accommodate this by always having an engineer on-call for critical support that can't wait until the next business day.

#3. We have a voicemail option: For clients who prefer to submit a ticket over the phone but don't really want to talk to an engineer, we have the option to leave a voice ticket. Voicemails left will automatically create a ticket in our system.

Pictured: Zac Guo, Systems Engineer

Only Experienced Engineers Answer Our Phones

At TotalCare IT, we help you understand your cyber risk tolerance and construct a 360-degree plan to protect your employees, clients, and profits from data loss and downtime. Then, we create a roadmap for future resiliency and upgrades. That’s not something you can accomplish with a cheap and easy fix.

So we don’t do cheap and easy.

We partner with you for the long haul, advising leadership and helping to create a safe, stable tech environment that aligns with the best modern standards.

What Idaho Businesses Are Saying About TotalCare IT...

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"Start the Morning off Right, with a Cup of TotalCare IT"

It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.

We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver.

If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.

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"Our Holistic Technology Partner"

I believe the single biggest pain point TotalCare IT has solved for us at Thresher Wheat is vertically integrating our IT support. TotalCare is an inclusive managed service provider that looks at IT support holistically and allows us to consolidate several IT support vendors into one.  TotalCare has outperformed other IT firms we have tried in the past with their commitment to solving issues and implementing solutions that work for all our locations.

Thresher Wheat has a strong technology partnership with TotalCare IT. If you’re looking for top-tier technology support for your business, then you’ve found your partner too.

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"TotalCare IT is an Amazing Partner in Business"

I run a busy medical billing office and TotalCare has always been there when I need something. They have eliminated several potential problems before they could happen. TotalCare also continually helps me navigate the complicated HIPAA security rule when it comes to IT and data interchange.

When we went through a tough and complicated business acquisition, Aaron gracefully managed the whole IT transition process. Every interaction I have with TotalCare shows their honesty and helpful spirit. I would highly recommend Aaron and his team!

Welcome to TotalCare IT

We Help Idaho Organizations Scale Their IT

For a time, businesses can get away with using a one-guy IT service. We like to call that guy “Chuck-in-the-Truck”. He’s great, for a while. 

As your business matures, you’ll need more than Chuck. 

Today, Idaho businesses need technology support and cybersecurity solutions that work together to keep the doors open, protect their customers’ valuable data, and comply with regulatory requirements.

Whether you’ve outgrown your current IT service provider or are just ready for stronger cybersecurity and risk mitigation, TotalCare IT is here to help you make that transition.

Start Your Secure IT Transition

Schedule a quick Discovery Call to see if TotalCare IT is a good fit for your company.

Book a 10-Min Call