Secure IT Services & Co-Managed IT Solutions for Idaho Businesses

Managed IT for Small to Mid-Market Companies (20-1000 Employees)

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Secure IT Support

Our cheerful service desk engineers help your team online or onsite with Idaho’s fastest average rapid response time - 19 Min. 

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Cybersecurity

As your local cybersecurity provider, we protect your business by implementing a holistic security program aligned with the industry’s best standards.

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Technology Alignment

We help Idaho organizations build roadmaps for technology that align with their business goals. This is all delivered through our vCIO service.

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Only Experienced Engineers Answer Our Phones

When you need IT support, you need it right away. That's why...

#1. We don't use a dispatcher service: Our phones are answered by our engineers 100% of the time. 

#2. We offer emergency after-hours support: Our normal business hours are Monday-Friday 8am-5pm, however, we realize these may not be YOUR business hours. We accommodate this by always having an engineer on-call for critical support that can't wait until the next business day.

#3. We have a voicemail option: For clients who prefer to submit a ticket over the phone but don't really want to talk to an engineer, we have the option to leave a voice ticket. Voicemails left will automatically create a ticket in our system.

Pictured: Zac Guo, Systems Engineer

Only Experienced Engineers Answer Our Phones

At TotalCare IT, we help you understand your cyber risk tolerance and construct a 360-degree plan to protect your employees, clients, and profits from data loss and downtime. Then, we create a roadmap for future resiliency and upgrades. That’s not something you can accomplish with a cheap and easy fix.

So we don’t do cheap and easy.

We partner with you for the long haul, advising leadership and helping to create a safe, stable tech environment that aligns with the best modern standards.

What Idaho Businesses Are Saying About TotalCare IT...

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"Start the Morning off Right, with a Cup of TotalCare IT"

It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.

We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver.

If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.

Jeff Rydalch
Chief Financial Officer
Mountain West Product

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"I Choose Safety Over Cheap Service"

TotalCare IT’s dedication to HIPAA compliance and the absolute safety of our sensitive data is a huge strength to my company. TotalCare guarantees their product and stays on top of all the crazy things that happen in the IT and cybersecurity world, which I know I wouldn’t get with a cheaper service. Thanks to TotalCare, we've never experienced system crashes or viruses.

Another thing that sets TotalCare IT apart is their prompt and professional service. They fix any IT challenge that pops up quickly so we can focus on providing excellent patient care without worrying about technology disruptions.

For any medical business considering TotalCare as their IT partner, I can't recommend them highly enough. Their service is absolutely top notch, and our medical information is safe which means everything to me.

Corey Boyd
Owner
BRiO Home Health and Hospice

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"I Honestly Wish I Would Have Found Them Sooner"

I didn’t realize how many problems/issues I had with the old company until we switched.

I knew onboarding was going to be time-consuming, and as I’m the one the project was going to fall on, I was not looking forward to it. I did give us a month to roll everything over while still having the prior IT company, but I probably only needed the old IT for about a week because at that point I was having TotalCare handle all the situations. There was only one time in all my calls that I had to leave a voice message because all the techs were busy.

I looked at about 5 other companies and met with 2 others. One was too corporate and didn’t feel friendly or flexible enough and the other was too small for all our needs. TotalCare checked all the boxes we were looking for, and still do. I would choose them again in a second, and again I wish I would have found them sooner.

Nikki Shull
HR and Safety Manager
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Welcome to TotalCare IT

We Help Idaho Organizations Scale Their IT

For a time, businesses can get away with using a one-guy IT service. We like to call that guy “Chuck-in-the-Truck”. He’s great, for a while. 

As your business matures, you need more than Chuck. 

Today, Idaho businesses need technology support and cybersecurity solutions that work together to keep the doors open, protect their customers’ valuable data, and comply with regulatory requirements.

Whether you’ve outgrown your current IT service provider or are just ready for stronger cybersecurity and risk mitigation, TotalCare IT is here to help you make that transition.

Start Your Secure IT Transition

Whether you’re a 50-person operation or a 500-person company, we scale IT solutions to fit your needs. Schedule a quick Discovery Call to see if TotalCare IT is a good fit for your company.

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