Secure IT Services for Manufacturing

Your outsourced IT department, IT leadership, and cybersecurity team in Idaho.

Schedule a 10-Min call
Trusted by Manufacturers throughout Idaho and Nationally.
Mountain West Product Logo challenger rule 117 thresher 300x200 Sustainable Beef blue wolf
Ben-cut-out

How We Work with Manufacturers

We love working with manufacturers because they tend to hold a lot of the same values we hold - like safety, transparency, and American ingenuity.

Most manufacturers we work with prefer to store their data on-premises because of the large file sizes and heavy workloads. They also tend to have a lot of kiosk machines and devices around their plants, as well as machinery connected to the Internet. These all need to be protected from cyber-attacks and data breaches, so we make sure every one of them is secured.

A lot of what we do at TotalCare to keep your plant secure and running smoothly happens remotely. We are also available for on-site visits when the need arises. We have employees and offices in Boise and Idaho Falls.

Pictured: Ben Lewis, NOC Engineer & Marine Corps Veteran

Ready for a Secure IT Transition?

Here's some of the main team members you'll be working with if you become a TotalCare IT client
Nick Burrows
Nick, Operations Manager

Hello there! I will be leading the onboarding process if you choose to work with TotalCare IT. I will make sure you are set for success before transitioning to day-to-day support from our service desk. I have my hands in a bit of everything, so we may speak from time to time about infrastructure projects, service delivery, or your cloud environment (or on-premises environment if your company's data isn't hosted in the cloud). 

Alfredo, Centralized Services Engineer
Alfredo, Automation Engineer

My awesome job at TotalCare IT is to make sure your company is protected from data loss, downtime, and cyber threats. Most of my time is spent on automation within our tools and security products. I have some pretty great processes and procedures nailed down for hardening your environment, whether that's in the plant or in the office. I'm also a bit of comic relief for my co-workers.

Zac
Zac, Systems Engineer

Whether your data is stored in the cloud, on-premises, or a hybrid of both, I'm your guy. I spend my time on cloud architecture and server engineering. That means I'm working in the background to make sure your company's data is always accessible and right at your fingertips - whether that's your Controller securely accessing financial information in the office or a regional manager safely accessing files on the go (even from the coffee shop).

Wencie (1)
Wencie, Service Desk Engineer

Having a bad IT day? If you are having trouble with an application, printer, login, etc., I'm here to help you and make your day better. Every time you call our service desk, you will talk to an experienced engineer. We do not use an answering service or dispatcher. From the time of submitting your service ticket, you can expect an engineer working on your concern within 19 minutes or less.

What's the Next Step?

We work best with manufacturing organizations that are looking to completely outsource their IT department. Or, if a manufacturer does have internal staff in an IT capacity, TotalCare IT is the outsourced resource for service desk escalations, cybersecurity solutions, and compliance consulting. We call this Co-Managed IT.

The types of manufacturing organizations that see the most benefit in working with us
  • Have 20+ employees who use computers, internet-connected machines, tablets, or laptops for their job;
  • See cybersecurity as an investment, not an expense;
  • Need to meet CMMC 2.0 or ISO 27001 data compliance standards; and 
  • Value ongoing IT leadership and technology alignment.

If this sounds like your company, we should talk. The next step is to schedule a Discovery Call. It's a quick, 10 to 15-minute chat where we discuss how you're currently handling your IT support, security and compliance, and if it makes sense to work with TotalCare IT. Just fill out the form to schedule. After submitting you will see our live calendar where you can pick a time that is convenient for you to meet via Zoom.

Step #1: Fill Out the Form
Step #2: Pick a Time on Our Calendar

What Our Manufacturing Clients Say

Hear what our raving fans have to say about what it's like working with TotalCare IT
5 stars

"I Honestly Wish I Would Have Found Them Sooner"

I didn’t realize how many problems/issues I had with the old company until we switched.

I knew onboarding was going to be time-consuming, and as I’m the one the project was going to fall on, I was not looking forward to it. I did give us a month to roll everything over while still having the prior IT company, but I probably only needed the old IT for about a week because at that point I was having TotalCare handle all the situations. There was only one time in all my calls that I had to leave a voice message because all the techs were busy.

I looked at about 5 other companies and met with 2 others. One was too corporate and didn’t feel friendly or flexible enough and the other was too small for all our needs. TotalCare checked all the boxes we were looking for, and still do. I would choose them again in a second, and again I wish I would have found them sooner.

Nikki Shull
HR and Safety Manager
Rule Steel
Steel Manufacturer
5 stars

"I'm Not Just a Paycheck"

I have been with TotalCare IT for over 15 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer.

We have a three-location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to his fullest advantage.

Also, I like that when I call the phone is answered live and I have a resolution the same day, usually within an hour. I have received phone calls from TotalCare IT notifying me of issues that were unseen on my side that they detected (and resolved) before I knew. I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us!

When we did have a server hardware failure many years ago, TotalCare’s backup & disaster recovery (BDR) solution had us up and running in a short time with no data loss in real time. Now that says it all!

Kelly Bennion
(Retired) General Manager
Challenger Pallet
Pallet Manufacturer
5 stars

"Start the Morning Right, with a Cup of TotalCare IT"

It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.

We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver.

If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.

Jeff Rydalch
Chief Financial Officer
Mountain West Product
Aggregates Manufacturer

5 stars

"Spectacular Customer Service"

It’s easy to recommend TotalCare IT because they have always been upfront and easy to work with. Their resolution time is always within hours of us reaching out for help – we’ve never ever had that before with previous IT companies. We appreciate everything TotalCare does to keep us updated and running smoothly and securely. We have peace of mind knowing our data is being backed up securely offsite and our environment is safe from outside access and hackers.

Ty Plowman
Owner
Blue Wolf Inc.
LED Manufacturer

5 stars

"Highly Recommend"

We really appreciate their on-call 24-7 approach to protecting our business's data. We are always impressed with their up-to-date knowledge of what is going on in the industry. Customer satisfaction seems to be their priority. As in any industry, we have unique programs and they are always helpful in finding the best solutions to any questions or problems that we might encounter. 

Lynette Green
Walker Produce
Produce Manufacturer

5 stars

"Our Holistic Technology Partner"

I believe the single biggest pain point TotalCare IT has solved for us at Thresher Wheat is vertically integrating our IT support. TotalCare is an inclusive managed service provider that looks at IT support holistically and allows us to consolidate several IT support vendors into one.  TotalCare has outperformed other IT firms we have tried in the past with their commitment to solving issues and implementing solutions that work for all our locations.

Thresher Wheat has a strong technology partnership with TotalCare IT. If you’re looking for top-tier technology support for your business, then you’ve found your partner too.

Tim Lefman
Director of IT
Agspring/Thresher Wheat
Grain Manufacturer

Related Articles...
3 min read

Choose to Create a Culture of Cyber Safety in Your Manufacturing Plant

Jun 29, 2024 by Chelsea Zimmerman

We recently attended a cybersecurity conference in Denver. As expected, one of the huge topics was robotics and AI. In...
2 min read

What Idaho Manufacturers Need to do to Get Cyber Insurance

Sep 10, 2021 by Chelsea Zimmerman

Recently, it's become almost impossible for Manufacturers to purchase cyber insurance here in the US. At face value...
2 min read

How an Inventory List Secured the Supply Chain of Operation Warp Speed

Sep 2, 2021 by Chelsea Zimmerman

Operation Warp Speed astonished America with how quickly the vaccine was not only developed but deployed. This in part...
CMMC trifold

Will your company need to meet CMMC 2.0 compliance standards?

Download our pamphlet for Defense Industrial Base Companies to learn more about CMMC. When you are ready to start your compliance journey, we are here to help.

Download