Secure IT Services for Manufacturing
Your outsourced IT department, IT leadership, and cybersecurity team in Idaho.
Trusted by Manufacturers throughout Idaho and Nationally.
How We Work with Manufacturers
We love working with manufacturers because they tend to hold a lot of the same values we hold - like safety, transparency, and American ingenuity.
Most manufacturers we work with prefer to store their data on-premises because of the large file sizes and heavy workloads. They also tend to have a lot of kiosk machines and devices around their plants, as well as machinery connected to the Internet. These all need to be protected from cyber-attacks and data breaches, so we make sure every one of them is secured.
A lot of what we do at TotalCare to keep your plant secure and running smoothly happens remotely. We are also available for on-site visits when the need arises. We have employees and offices in Boise and Idaho Falls.
Pictured: Ben Lewis, NOC Engineer & Marine Corps Veteran
Ready for a Secure IT Transition?
Here's some of the main team members you'll be working with if you become a TotalCare IT client
Nick, Operations Manager
Hello there! I will be leading the onboarding process if you choose to work with TotalCare IT. I will make sure you are set for success before transitioning to day-to-day support from our service desk. I have my hands in a bit of everything, so we may speak from time to time about infrastructure projects, service delivery, or your cloud environment (or on-premises environment if your company's data isn't hosted in the cloud).
Alfredo, Automation Engineer
My awesome job at TotalCare IT is to make sure your company is protected from data loss, downtime, and cyber threats. Most of my time is spent on automation within our tools and security products. I have some pretty great processes and procedures nailed down for hardening your environment, whether that's in the plant or in the office.
Zac, Systems Engineer
Whether your data is stored in the cloud, on-premises, or a hybrid of both, I'm your guy. I spend my time on cloud architecture and server engineering. That means I'm working in the background to make sure your company's data is always accessible and right at your fingertips - whether that's your Controller securely accessing financial information in the office or a regional manager safely accessing files on the go (even from the coffee shop).
Wencie, Service Desk Engineer
Having a bad IT day? If you are having trouble with an application, printer, login, etc., I'm here to help you and make your day better. Every time you call our service desk, you will talk to an experienced engineer. We do not use an answering service or dispatcher. From the time of submitting your service ticket, you can expect an engineer working on your concern within 19 minutes or less.
What's the Next Step?
We work best with manufacturing organizations that are looking to completely outsource their IT department. Or, if a manufacturer does have internal staff in an IT capacity, TotalCare IT is the outsourced resource for service desk escalations, cybersecurity solutions, and compliance consulting. We call this Co-Managed IT.
The types of manufacturing organizations that see the most benefit in working with us- Have 20+ employees who use computers, internet-connected machines, tablets, or laptops for their job;
- See cybersecurity as an investment, not an expense;
- Need to meet CMMC 2.0 or ISO 27001 data compliance standards; and
- Value ongoing IT leadership and technology alignment.
If this sounds like your company, we should talk. The next step is to schedule a Discovery Call. It's a quick, 10 to 15-minute chat where we discuss how you're currently handling your IT support, security and compliance, and if it makes sense to work with TotalCare IT. Just fill out the form to schedule. After submitting you will see our live calendar where you can pick a time that is convenient for you to meet via Zoom.
What Our Manufacturing Clients Say
Hear what our raving fans have to say about what it's like working with TotalCare IT
"Start the Morning Right, with a Cup of TotalCare IT"
It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.
We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver.
If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.
Jeff Rydalch
Chief Financial Officer
Mountain West Product
Aggregates Manufacturer
"Spectacular Customer Service"
It’s easy to recommend TotalCare IT because they have always been upfront and easy to work with. Their resolution time is always within hours of us reaching out for help – we’ve never ever had that before with previous IT companies. We appreciate everything TotalCare does to keep us updated and running smoothly and securely. We have peace of mind knowing our data is being backed up securely offsite and our environment is safe from outside access and hackers.
Ty Plowman
Owner
Blue Wolf Inc.
LED Manufacturer
"Highly Recommend"
We really appreciate their on-call 24-7 approach to protecting our business's data. We are always impressed with their up-to-date knowledge of what is going on in the industry. Customer satisfaction seems to be their priority. As in any industry, we have unique programs and they are always helpful in finding the best solutions to any questions or problems that we might encounter.
Lynette Green
Walker Produce
Produce Manufacturer
"Our Holistic Technology Partner"
I believe the single biggest pain point TotalCare IT has solved for us at Thresher Wheat is vertically integrating our IT support. TotalCare is an inclusive managed service provider that looks at IT support holistically and allows us to consolidate several IT support vendors into one. TotalCare has outperformed other IT firms we have tried in the past with their commitment to solving issues and implementing solutions that work for all our locations.
Thresher Wheat has a strong technology partnership with TotalCare IT. If you’re looking for top-tier technology support for your business, then you’ve found your partner too.
Tim Lefman
Director of IT
Agspring/Thresher Wheat
Grain Manufacturer
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Will your company need to meet CMMC 2.0 compliance standards?
Download our pamphlet for Defense Industrial Base Companies to learn more about CMMC. When you are ready to start your compliance journey, we are here to help.