Secure IT Services for Manufacturers in Boise, ID

Is your manufacturing business looking for secure IT services in the Boise area? If so, consider meeting with TotalCare IT.

TotalCare IT is an IT support company operating out of Boise, Idaho. Our office is located in Garden City on Glenwood Street across from the Boise Hawks Stadium (that business park next to Valvoline). We also have an office Idaho Falls. Our core services are secure IT support, cybersecurity, and technology alignment (vCIO and IT planning). We work with manufacturers in the Boise area to support their employees, servers, desktop computers, laptops, and kiosk machines in their offices and production plants.

What does this look like? Firstly, we have an IT helpdesk that manufacturers can call for help with IT-related issues. We call our helpdesk a service desk because we have a strong sense of customer service. Our service desk is staffed with experienced engineers who are ready to help assist with IT problems, including critical situations that may arise after hours or on the weekends and holidays. Our mission is to Keep People Working, and our service desk embodies this function.

But our IT services go beyond just a service desk. We implement true managed IT, which means we are continuously monitoring your environment, upgrading software and hardware, and determining the root causes of any repeating IT issues. 

Secondly, TotalCare IT helps manufacturers in Boise with cybersecurity solutions. We believe in zero-trust networking, which basically means that only approved applications and files can run on your systems. All others are blocked by default. This type of security, bundled with other cybersecurity tools and processes like our 24/7 security operations center, helps our manufacturing clients to prevent the types of large attacks you see in the news like ransomware and other malware. We also offer a cybersecurity awareness training solution for your employees.

Lastly, we take our manufacturing clients on a journey of improvement through our technology alignment process. This process, led by our vCIOs, looks at where your company is at right now in terms of technology and security, and charts a roadmap for future improvement. This allows you to budget out IT projects over 6-12 months, instead of being overwhelmed with a huge change all at once. Part of this roadmap is making sure your company is aligned with the best security standards out there. 

We are trusted by Treasure Valley manufacturers to keep their businesses running smoothly and securely. You may know some of our Tressure Valley manufacturing clients like Rule Steel, Blue Wolf, AllTerra Arms, TVR inc., or Agency Arms.

Most manufacturers chose to have on-prem servers due to the large workloads being processed. We have expert engineers on staff that can manage and support this infrastructure. We also provide cloud hosting locally in Boise if that is intriguing to you. We have an AWS/Azure alternative that allows us to keep your company's data here locally in Boise on our own equipment. Let us know if this is of interest to you when we speak.