Secure IT Services for Manufacturers in Idaho Falls, ID

Is your manufacturing business looking for secure IT services in the Idaho Falls area? If so, consider meeting with TotalCare IT.

TotalCare IT is an IT support company founded in Idaho Falls, Idaho in 2007. Our office is located in the Salisbury building downtown. We also have an office in Boise. Our core services are secure IT support, cybersecurity, and technology alignment (vCIO and IT planning). We work with manufacturers in East Idaho to support their employees, servers, desktop computers, laptops, and kiosk machines in their offices and production plants.

What does this entail? To begin with, we offer an IT helpdesk, which we refer to as a service desk, underscoring our commitment to exceptional customer service. Our service desk is manned by seasoned engineers who are prepared to address IT issues, including urgent situations that may occur after hours, on weekends, or during holidays. Our mission is to Keep People Working, and our service desk embodies this dedication.

But our IT services go beyond just a service desk. We implement true managed IT, which means we are continuously monitoring your environment, upgrading software and hardware, and determining the root causes of any repeating IT issues. 

Secondly, TotalCare IT provides robust cybersecurity solutions for manufacturers in Idaho Falls. Our approach is rooted in zero-trust networking, ensuring that only authorized applications and files are permitted to operate on your systems, while all others are automatically blocked. This comprehensive security strategy, combined with our suite of cybersecurity tools and the vigilant oversight of our 24/7 security operations center, empowers our manufacturing clients to effectively thwart significant threats such as ransomware and other malware. Additionally, we offer a cybersecurity awareness training program to educate and prepare your employees.

Finally, we guide our manufacturing clients through a transformative journey with our technology alignment process. Spearheaded by our vCIOs, this process evaluates your current technological and security landscape and crafts a strategic roadmap for future enhancements. This approach enables you to plan IT projects over a 6-12 month period, preventing the stress of sudden, large-scale changes. A key component of this roadmap is ensuring your company adheres to the highest security standards available.

We are trusted by Southeast Idaho manufacturers to keep their businesses running smoothly and securely. You may know some of our local manufacturing clients like Challenger Pallet, Andersen Hitches, or Mountain West Product. Most manufacturers chose to have on-prem servers due to the large workloads being processed. We have expert engineers on staff that can manage and support this infrastructure. We also provide cloud hosting in our data center in Boise if that is appealing to you. We have an AWS/Azure alternative that allows us to keep your company's data in Idaho on our own equipment. Let us know if this is of interest to you when we speak.