Secure IT Services for Engineering Firms in Idaho Falls

Has your engineering firm been looking at changing the way you handle your IT support and infrastructure? If so, you may want to meet with TotalCare IT in Idaho Falls. TotalCare IT can manage your entire IT infrastructure, cybersecurity, and helpdesk needs. Alternatively, we can co-manage your IT environment with any in-house IT staff you have.

Whether fully managed or co-managed, the services TotalCare IT provides are the same; the only difference is how we split responsibility. If you have internal IT staff who run your helpdesk and you just want our team to manage your cybersecurity and data compliance, we can do that.

If your team includes junior engineers and you're considering outsourcing IT leadership, we can step in as your virtual Chief Information Officer or Director of IT. As part of this service, we guide your firm through a comprehensive technology planning process. We begin by evaluating your current status in terms of security, compliance, and IT infrastructure. Next, we identify where your company needs to be to achieve your goals and delivery objectives. The space between these points forms our technology roadmap—a strategic guide for enhancements over the next 6-12 months. This roadmap allows us to forecast IT expenditures, ensuring your firm avoids unexpected costs related to upgrades and improvements.

Some East Idaho engineering firms already have a Director of IT but seek additional support for day-to-day maintenance. TotalCare IT can seamlessly integrate as your helpdesk resource, allowing your IT director to focus on projects and improvements that align with their expertise. Our helpdesk boasts an average rapid response time of 19 minutes, though typically, we respond within 4-6 minutes. We pride ourselves on not using a call answering service or dispatcher. Every call is directly answered by our skilled support engineers, ensuring that the first person you speak with can effectively address your issue, rather than merely creating a ticket and passing you along.

Any on-site services needed will be dispatched from one of our two offices. Our office in Garden City services Boise and the Treasure Valley. Our office in downtown Idaho Falls services East Idaho. 

TotalCare IT has skilled cloud engineers on staff. If your data is hosted in Amazon Web Services or Microsoft Azure, we can manage this cloud environment for you. We also offer an AWS/Azure alternative which we host through our Boise data center. To be clear, we can handle all cloud migration projects, cloud development, and cloud management you may need.

Lastly, our managed IT service includes managed cybersecurity. We employ zero-trust networking and computing. For those unfamiliar with zero-trust, it essentially ensures that only authorized applications and services are permitted to operate on your devices, while all others are automatically blocked.

In addition to zero-trust tools, we also have a 24/7 security operations center manned by real humans who are looking after your security. Likewise, our network operations center is looking out for the integrity and availability of your data.

We bill our service on a flat monthly rate. This makes the cost of IT support predictable for your firm.

If all this sounds like a service your engineering firm needs, please reach out to us today.