Has your engineering firm been looking at changing the way you handle your IT support and infrastructure? If so, you may want to meet with TotalCare IT in Garden City. TotalCare IT can manage your entire IT infrastructure, cybersecurity, and helpdesk needs. Alternatively, we can co-manage your IT environment with any in-house IT staff you have.
Whether fully managed or co-managed, the services TotalCare IT provides are the same; the only difference is how we split responsibility. If you have internal IT staff who run your helpdesk and you just want our team to manage your cybersecurity and data compliance, we can do that.
If you have junior engineers and are looking to outsource IT leadership, we can become your virtual Chief Information Officer or Director of IT. Part of this service is taking your firm through a technology planning process. We assess where your firm is at now with security, compliance, and IT infrastructure. Then we look at where the company needs to go to meet your goals and delivery objectives. The gap in between becomes our technology roadmap - our guide for improvements over the next 6-12 months. This roadmap helps us predict IT spending over time, so your firm isn't hit with surprise costs of upgrades and improvements.
Some engineering firms already have a Director of IT, but are looking for additional support for the day-to-day maintenance. TotalCare IT can step in as that helpdesk resource so your IT director can work on their list of projects and improvements that are more in line with their skillset and position. If this is a service you are looking for, you should know that our helpdesk has an average rapid response time of 19 minutes (advertised, but the typical response is usually between 4-6 minutes). We do not use a call answering service or a dispatcher. Every phone call is answered by our experienced support engineers. The first person you speak with can actually help you with your issue instead of just creating a ticket and passing you off to someone else (which then you would be waiting for that person to get back to you).
Any on-site services needed will be dispatched from one of our two offices. Our office in Garden City services Boise and the Treasure Valley. Our office in Idaho Falls services East Idaho.
TotalCare IT has Cloud engineers on staff as well as our own Tier 3 Data Center here in Boise. If your data is hosted in Amazon Web Services or Microsoft Azure, we can manage this cloud environment for you. We also offer a AWS/Azure alternative which we host through our Boise data center. To be clear, we can handle all cloud migration projects, cloud development, and cloud management you may need.
Lastly, our managed IT service includes managed cybersecurity. We implement zero-trust networking and computing. If you are not familiar with zero-trust, it basically means that only approved applications and services can run on your devices. Anything else is denied by default.
In addition to zero-trust tools, we also have a 24/7 security operations center manned by real humans who are looking after your security. Likewise, our network operations center is looking out for the integrity and availability of your data.
We bill our service on a flat monthly rate. This makes the cost of IT support predictable for your firm.
If all this sounds like a service your engineering firm needs, please reach out to us today.