Terms of Service

For TotalCare IT and Third Party Vendors

Third Party Vendor & Service Transparency

TotalCare IT uses trusted third-party vendors to deliver managed IT, cybersecurity, cloud hosting, and support services.
Some vendors may process or store client data solely for the purpose of providing contracted services.

Clients may review vendor privacy policies or legal links by clicking on the vendor card.

TotalCare IT MSA

Role: Governing agreement outlining the terms, responsibilities, and service conditions for services
Scope: Contractual framework for client engagements

Addigy

Role: Apple device management and monitoring platform
Data Access: Medium — manages client macOS/iOS devices

Ark Data Center

Role: Data center and infrastructure hosting services
Data Access: High — may host servers, backups, or production systems

Bitdefender / Mesh

Role: Email security and filtering platform used to detect and block malicious or unwanted messages
Data Access: Medium — processes email traffic to identify threats and enforce security policies

ConnectSecure

Role: Vulnerability scanning and risk assessment
Data Access: Medium — scans client environments for security gaps

ConnectWise ScreenConnect

Role: Secure remote access tool used by technicians to provide support
Data Access: Medium — enables remote access to client devices during authorized support sessions

CyberDrain

Role: Microsoft 365 tenant management and automation
Data Access: High — manages client Microsoft environments

CyberFox

Role: Password management and privilege elevation tools supporting secure administrative access
Data Access: Medium — helps control and protect access to client systems

Google Workspace

Role: Cloud productivity platform used for email, file storage, and internal collaboration
Data Access: Medium — may store client communications and service documentation

Halo

Role: Service desk and client support management
Data Access: Low to Medium — stores service tickets and configuration data

HubSpot

Role: Client relationship management and quoting platform
Data Access: Low — stores client contact and proposal information

Hudu

Role: IT documentation and credential management platform
Data Access: High — may store client network diagrams and credentials

Infima

Role: Cybersecurity awareness training platform
Data Access: Low — used to support employee security education and compliance

ImmyBot

Role: Automated software deployment and configuration management
Data Access: Medium — deploys and manages endpoint software

Kaseya / vPenTest

Role: Automated penetration testing and vulnerability validation
Data Access: Medium — scans systems for security weaknesses

Microsoft

Role: Cloud productivity, identity, and infrastructure services
Data Access: High — may host email, files, and cloud systems

NinjaOne

Role: Remote monitoring and management (RMM) platform
Data Access: High — monitors and manages client endpoints and systems

Parallels

Role: Virtualization and remote application delivery
Data Access: High — may host or deliver business applications

Senteon

Role: Security hardening and compliance enforcement
Data Access: Medium — enforces endpoint configuration policies

Sherweb

Role: Cloud services provider and Microsoft CSP partner
Data Access: Medium to High — provisions and supports cloud services

Skyetel

Role: Hosted VoIP and telecommunications services
Data Access: Medium — may process business communications

ThreatLocker

Role: Application allowlisting and endpoint control platform
Data Access: Medium — monitors and restricts software execution

Todyl

Role: Cybersecurity platform for secure networking and managed threat response
Data Access: High — may process security telemetry and network activity to protect client environments